DTLA Professional Services, LLC (“DriverCareClub”, “we”, “us”, or “our”) is committed to protecting the privacy of all visitors and members using DriverCareClub.com. This Privacy Policy explains what personal information we collect, how we use it, and how we safeguard your data when you interact with our services.

By using this website or any of our tools, platforms, or booking systems, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to schedule appointments, process payments, and communicate with you. This includes:

Personal Information:

Your name, email address, phone number, and zip code.

Vehicle Information:

Make, model, year, and license plate (optional).

Scheduling Information: Preferred service times, provider preferences, and location.

Communication Records: Messages submitted through our website, AI chat tools, or text messages.

Device & Usage Data: Pages visited, referral source, time on site, and other analytics data.

2. Tools and Services We Use

We rely on several trusted third-party tools to operate efficiently. These include:

Stripe & Venmo – Used to process secure payments. We do not collect or store your full financial information. That data is handled directly by the payment providers.GoHighLevel – Our CRM for appointment booking, automated messages, and contact form management.GlideApp – Used to facilitate driver dashboard access, appointment status, and internal scheduling.Google Analytics & Google Tags – To understand how visitors use our site and improve performance.AI-Powered Tools – We use artificial intelligence services for communication, customer service, lead capture, and chatbot support.Calendar Integrations – To coordinate service times and shop availability.Contact Forms – Only request necessary information to respond to your inquiries or book services.

We may add new tools in the future to improve service delivery and efficiency. We will update this policy as needed when new tools are integrated.

3. How We Use Your Information

Your information is used strictly for:

Booking and coordinating vehicle maintenance appointments.Communicating updates, confirmations, and reminders.Delivering special offers, service updates, or relevant communications.Verifying user identity and preventing fraud.Analyzing site usage to improve user experience.

We do not sell, rent, or trade your personal data to any third parties.

4. Sharing Your Information

We share limited data only when necessary to deliver services:

With partner auto shops and service providers to confirm appointments and services.With payment processors (Stripe, Venmo) during transactions.With communications providers (texting/chat tools) to relay important updates.

We may share data with law enforcement in cases of fraud, abuse, or other legally mandated disclosures.

5. Your Rights and Choices

You have the right to:

Request access to or correction of your information.

Opt out of non-essential marketing emails or texts.

Request deletion of your account and data.

Please email

[email protected]

with your request. We will respond within 5–7 business days.

6. Data Retention

We retain only the information needed to:

Maintain your DriverCareClub membership

Resolve disputes

Meet legal or financial compliance requirements

Inactive user data may be removed after 12 months of inactivity.

7. Security Measures

We implement technical, administrative, and organizational safeguards to protect your data. However, no system is completely secure. By using our services, you accept this risk.

8. Cookies and Tracking

We use cookies and tracking tools to analyze site performance, manage sessions, and deliver relevant experiences. You may disable cookies in your browser settings, but this may affect certain functions.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Always review the privacy policy of any external site before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy to reflect operational or legal changes. Continued use of the site indicates acceptance of the updated terms.

11. Contact Information

📧 Email:

[email protected]

📞 Phone: 562-643-7435

🌐 Website:

https://drivercareclub.com